Business Terms

TrustEverest Business Terms

Last Updated: December 2024

These Business Terms ("Business Terms") apply to businesses that claim profiles, subscribe to services, or otherwise use TrustEverest business features. By using our business services, you agree to these Terms in addition to our general Terms of Use.

1. Business Accounts

1.1 Account Eligibility

To create a business account, you must:

• Be authorized to represent the business
• Provide accurate business information
• Accept these Business Terms
• Comply with our verification requirements

1.2 Account Responsibilities

As a business account holder, you are responsible for:

• Maintaining accurate account information
• Keeping login credentials secure
• All activities conducted through your account
• Ensuring authorized personnel have appropriate access
• Updating information when circumstances change

1.3 Team Access

You may grant team members access to your business account:

• Assign appropriate permission levels
• Monitor team member activities
• Remove access when team members leave
• Remain responsible for all team member actions

2. Business Profile Management

2.1 Claiming Your Profile

To claim a business profile:

1. Create a business account or log in
2. Find your business on TrustEverest
3. Initiate the claim process
4. Complete verification

2.2 Verification

We verify business claims through:

• Email Verification: Confirm ownership of business email domain
• Phone Verification: Verify business phone number
• Document Verification: Submit business registration documents
• Website Verification: Add code to your website

2.3 Profile Information

You can update your business profile including:

• Business name and description
• Contact information
• Address and location
• Operating hours
• Photos and media
• Social media links
• Categories and services

2.4 Information Accuracy

You agree to:

• Provide truthful, accurate information
• Keep information current
• Not misrepresent your business
• Use appropriate business categories

3. Reviews and Ratings

3.1 Review Collection

You may invite customers to leave reviews:

• Invitations should go to all customers, not just satisfied ones
• Do not selectively invite based on expected ratings
• Do not pressure customers for positive reviews
• Disclose any incentives offered

3.2 Review Integrity

Businesses must not:

• Create fake reviews: Write or purchase fake reviews
• Manipulate ratings: Artificially inflate or deflate scores
• Incentivize dishonestly: Offer incentives only for positive reviews
• Threaten reviewers: Intimidate customers who leave negative reviews
• Sabotage competitors: Create fake negative reviews for competitors
• Abuse reporting: Flag legitimate reviews as fake

3.3 Responding to Reviews

You may respond to reviews on your profile:

• Responses should be professional and constructive
• Thank customers for positive feedback
• Address concerns in negative reviews
• Offer solutions where appropriate
• Take discussions offline when needed
• Do not harass or threaten reviewers

3.4 Flagging Reviews

You may flag reviews that violate our guidelines:

• Use the flag feature on the review
• Provide reasons for the flag
• Include any supporting evidence
• We will review flagged content fairly

3.5 Review Moderation

We moderate reviews according to our policies:

• All reviews are subject to our community guidelines
• We remove reviews that violate policies
• We do not remove reviews for being negative
• Payment does not influence moderation decisions

4. Paid Services

4.1 Subscription Plans

We offer various subscription plans with different features:

• Free: Basic profile management
• Premium: Enhanced features and analytics
• Enterprise: Custom solutions for large businesses

4.2 Payment Terms

• Subscriptions are billed in advance
• Prices are as displayed at time of purchase
• Payments are processed through secure payment providers
• You must keep payment information current

4.3 Subscription Changes

• Upgrades take effect immediately
• Downgrades take effect at next billing cycle
• Changes may affect available features

4.4 Cancellation

• You may cancel at any time
• Access continues until end of billing period
• Refunds are provided per our refund policy
• Data may be retained per our data policies

4.5 Refunds

• We offer refunds as required by law
• Refund requests should be submitted to TrustEverestReviews@gmail.com
• We review requests on a case-by-case basis

4.6 Price Changes

• We may change prices with notice
• Existing subscriptions continue at current price until renewal
• Price increases apply at next renewal

5. Data and Analytics

5.1 Available Data

Depending on your plan, you may access:

• Review statistics and trends
• Rating breakdowns
• Profile view metrics
• Customer sentiment analysis
• Competitive benchmarking

5.2 Data Use

You may use analytics data for:

• Understanding customer feedback
• Improving your business
• Internal reporting
• Marketing (with appropriate disclosures)

5.3 Data Restrictions

You must not:

• Scrape or harvest data from our platform
• Use data to identify or contact individual reviewers
• Sell or share raw data with third parties
• Use data in violation of privacy laws

6. Widgets and Integration

6.1 Review Widgets

We provide widgets to display reviews on your website:

• Use only official widgets provided by TrustEverest
• Do not modify widget code
• Display widgets honestly without manipulation
• Keep widgets updated to latest version

6.2 API Access

API access may be available for certain plans:

• Use APIs only for authorized purposes
• Comply with API documentation and limits
• Do not share API credentials
• Report any security issues

6.3 Brand Usage

When displaying TrustEverest content:

• Use official logos and branding correctly
• Do not modify or distort our brand
• Provide appropriate attribution
• Follow our brand guidelines

7. Prohibited Conduct

7.1 Review Manipulation

You must not engage in any form of review manipulation:

• Purchasing fake reviews
• Using review farms or bots
• Trading or exchanging reviews
• Paying for positive reviews
• Creating fake accounts to review
• Coordinating review campaigns

7.2 Competitor Interference

You must not:

• Create fake negative reviews for competitors
• Flag competitor reviews inappropriately
• Impersonate competitors
• Interfere with competitor profiles

7.3 Platform Abuse

You must not:

• Circumvent security measures
• Overload our systems
• Scrape or harvest data
• Use automated tools without permission
• Exploit bugs or vulnerabilities

7.4 Consequences

Violations may result in:

• Warning and required correction
• Removal of manipulated reviews
• Public notice on your profile
• Account suspension or termination
• Legal action
• No refund of fees paid

8. Intellectual Property

8.1 Your Content

You retain rights to content you provide. By uploading content, you grant TrustEverest a license to display and use it on our platform.

8.2 TrustEverest Property

TrustEverest retains all rights to:

• Our platform and technology
• Our brand and trademarks
• Analytics and aggregated data
• Platform features and designs

8.3 Review Ownership

Reviews are owned by their authors. You may not claim ownership of customer reviews.

9. Representations and Warranties

9.1 Your Representations

You represent and warrant that:

• You are authorized to bind the business
• Information you provide is accurate
• Your use complies with all laws
• You have rights to content you upload

9.2 Our Disclaimers

TrustEverest provides services "as is" without warranties regarding:

• Accuracy of reviews or ratings
• Business outcomes from using our services
• Uninterrupted service availability
• Specific results or benefits

10. Limitation of Liability

10.1 Exclusions

TrustEverest is not liable for:

• Content of user reviews
• Business losses or damages
• Indirect or consequential damages
• Loss of profits or opportunities
• Actions of third parties

10.2 Liability Cap

Our total liability is limited to the amount you paid to TrustEverest in the preceding twelve months.

11. Indemnification

You agree to indemnify TrustEverest against claims arising from:

• Your violation of these Terms
• Content you provide
• Your business operations
• Violations of third-party rights

12. Termination

12.1 By You

You may terminate by:

• Canceling your subscription
• Closing your account
• Contacting support

12.2 By Us

We may terminate or suspend for:

• Violation of these Terms
• Fraudulent activity
• Non-payment
• Inactivity
• Any other reason with notice

12.3 Effect of Termination

• Access to business features ends
• Profile may remain with limited functionality
• Existing reviews remain on the platform
• Data is handled per our privacy policy

13. Changes to Terms

We may modify these Business Terms:

• Changes posted on our website
• Notice provided for material changes
• Continued use constitutes acceptance

14. Contact

For business-related inquiries:

Email: TrustEverestReviews@gmail.com

Subject: Business Inquiry

Thank you for choosing TrustEverest for your business.