TrustEverest Privacy Policy
Last Updated: December 2024
At TrustEverest, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
1.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account
- Write or submit reviews
- Claim or manage a business profile
- Subscribe to newsletters
- Contact us with inquiries or support requests
- Participate in surveys or promotions
This information may include:
- Identity Data: Name, username, profile picture
- Contact Data: Email address, phone number, address
- Account Data: Password, account preferences, communication preferences
- Profile Data: Your reviews, ratings, comments, and other content you create
- Business Data: Business name, address, contact information, and business verification documents (for business users)
- Transaction Data: Payment details, billing address, purchase history (for paid services)
1.2 Information Collected Automatically
When you access our platform, we automatically collect certain information:
Device and Technical Information
- IP address and geographic location
- Browser type and version
- Operating system
- Device type and identifiers
- Screen resolution
Usage Information
- Pages visited and time spent on pages
- Links clicked and features used
- Search queries
- Referral source (how you found us)
- Date and time of visits
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences and settings
- Understand how you use our platform
- Improve our services
- Provide targeted advertising
- Analyze traffic and trends
For more information, see our Cookies Policy.
1.3 Information from Third Parties
We may receive information about you from:
- Social Login Providers: If you sign up using Google, Facebook, or other social platforms
- Business Partners: Information shared by partner platforms
- Public Sources: Publicly available information
- Verification Services: Data from identity or business verification services
2. How We Use Your Information
2.1 To Provide Our Services
- Create and manage your account
- Process and display your reviews
- Enable business profile management
- Facilitate communication between users and businesses
- Process transactions and payments
2.2 To Improve Our Platform
- Analyze usage patterns and trends
- Test and develop new features
- Personalize your experience
- Optimize platform performance
- Conduct research and analytics
2.3 To Maintain Trust and Safety
- Verify user and business identities
- Detect and prevent fraud and fake reviews
- Enforce our terms and policies
- Respond to legal requests
- Protect users and businesses
2.4 To Communicate With You
- Send service-related notifications
- Respond to your inquiries
- Send marketing communications (with your consent)
- Provide customer support
- Notify you of policy changes
2.5 To Fulfill Legal Obligations
- Comply with applicable laws and regulations
- Respond to legal process
- Protect our legal rights
- Cooperate with regulatory authorities
3. Legal Bases for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your personal data based on:
3.1 Contract Performance
Processing necessary to provide our services to you, including account management, review publishing, and business profile management.
3.2 Legitimate Interests
Processing for our legitimate business interests, such as:
- Fraud prevention and security
- Platform improvement
- Analytics and research
- Direct marketing (where appropriate)
3.3 Consent
Processing based on your explicit consent, such as:
- Marketing communications
- Certain cookies and tracking
- Special categories of data
3.4 Legal Obligation
Processing required to comply with legal requirements.
4. How We Share Your Information
4.1 Public Information
Certain information is public by nature:
- Your reviews and ratings
- Your display name and profile photo
- Business information for claimed profiles
- Comments and responses
This information is visible to all visitors and may be indexed by search engines.
4.2 Service Providers
We share information with trusted service providers who help us operate our platform:
- Cloud hosting and infrastructure
- Payment processing
- Email delivery services
- Analytics providers
- Customer support tools
- Security and fraud prevention services
These providers are contractually bound to protect your information.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process
- Protect our rights and property
- Protect user safety
- Investigate potential violations
4.5 With Your Consent
We may share information with other parties when you give us explicit consent to do so.
5. Data Retention
5.1 Retention Periods
We retain your information for as long as:
- Your account is active
- Needed to provide our services
- Required by law
- Necessary for legitimate business purposes
5.2 Review and Content Retention
Reviews and content may be retained even after account deletion to:
- Maintain platform integrity
- Preserve the historical record
- Comply with legal requirements
Deleted reviews are typically anonymized rather than completely removed.
5.3 Deletion Requests
You can request deletion of your personal data. Some information may be retained for legal or legitimate business purposes.
6. Your Rights
6.1 Access Rights
You have the right to:
- Access your personal data
- Request a copy of your data
- Know what data we hold about you
6.2 Correction Rights
You can:
- Update your account information
- Correct inaccurate data
- Request corrections to your records
6.3 Deletion Rights
You can:
- Delete your account
- Request deletion of your personal data
- Withdraw consent where applicable
6.4 Data Portability
You can request a copy of your data in a structured, machine-readable format.
6.5 Objection Rights
You can object to:
- Processing based on legitimate interests
- Direct marketing
- Automated decision-making
6.6 Restriction Rights
You can request restriction of processing in certain circumstances.
6.7 Exercising Your Rights
To exercise any of these rights, contact us at: TrustEverestReviews@gmail.com
We will respond to requests within the timeframes required by applicable law.
7. Data Security
7.1 Security Measures
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Secure servers and infrastructure
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
7.2 Your Role in Security
You can help protect your information by:
- Using strong, unique passwords
- Enabling two-factor authentication
- Keeping your login credentials confidential
- Logging out of shared devices
7.3 Breach Notification
In the event of a data breach affecting your personal data, we will notify you and relevant authorities as required by law.
8. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place:
- Standard contractual clauses
- Adequacy decisions
- Other legally approved transfer mechanisms
9. Children Privacy
Our services are not intended for children under 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notification for significant changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices:
Email: TrustEverestReviews@gmail.com
Subject: Privacy Inquiry
Complaints
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Thank you for trusting TrustEverest with your information.
